Support

Rootless Farm uses Sign in with Apple or Sign in with Google — there is no separate password to remember. If you chose to hide your email with Apple, we only ever see the private relay address.

The camera diagnosis feature gives an AI-generated best guess with a confidence indicator. It is a helpful starting point, not a substitute for a professional horticulturist or agronomist, especially for high-value crops or unusual symptoms.

They are stored under your account so they sync across sessions and devices. You can delete individual entries in the app at any time, or delete your entire account to remove everything.

Pro is $4.99/month or $39.99/year, with a 7-day free trial. Subscriptions are billed by the App Store or Google Play and managed through RevenueCat. Manage or cancel anytime from your Apple ID or Google Play subscription settings — cancelling stops future billing but does not automatically delete your data.

Non-Pro users see ads served through Google AdMob to support the free tier. Ads are non-personalized — we do not request tracking permission or collect an advertising ID. Subscribing to Pro removes ads entirely.

From the app, go to Account → Delete Account (where available), or email privacy@rootlessfarm.com and we will delete your account, Journal entries, and diagnosis history within 30 days.

We use Sentry to automatically capture crash reports so many issues reach us without any action from you. If something is still wrong, email hello@rootlessfarm.com with your device model and OS version and a description of what happened.